Turning case completion into a repeatable commercial system. Patient pathway infrastructure for device teams and the practices they serve.
Keep the pathway open
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Years of growth have gone into adding prescribers. The constraint isn't how many providers know your name. It's how many identified candidates actually reach the procedure.
of diagnosed, qualified patients never reach their procedure. Nothing clinical causes it. An imaging order never scheduled, an authorization sitting in a queue, a cancellation nobody called back on.
Real work. Necessary work. It stops at identification.
This is the cheapest growth available.
Nobody fails at imaging. They fail between imaging and authorization, which is why a stage-based EMR view never catches it and a pathway view does.
Leaves the visit unsure, talks themselves out of it.
No reminder. Weeks pass unnoticed.
The study sits in an inbox.
The LCD wanted a line that isn't there.
Everyone holds part of it.
The scheduler never heard.
No reason, no new date.
Territory changes, pipeline leaves.
No outcome, no registry, no advocate.
Found out from the denials.
Adoption by account invisible.
Nobody sees the whole path.
Case completion depends on memory, relationships, and a rep physically standing in the office. The job is to replace heroics with a system that produces the same result without them.
Works in a territory. Not across a national organization.
When a rep leaves, the pipeline leaves too.
Every launch competes for the same rep hours.
Clinic, rep, and HQ each hold a piece.
Every identified candidate is tracked until they complete, or you know why they didn't.
Entered once at prescription, visible to clinic, rep, and HQ from that moment.
Education, reminders, and nudges run themselves. The system chases the patient.
Alerts when a case needs a rep. Every visit has a reason attached to a name.
Patency rate and stall points roll up by clinic, rep, region, and nationally.
Procedure, chart photo, required imaging, patient captured once.
Welcome message and education link go out automatically.
Patient taps done, staff confirms. 48-hour reminders until it happens.
Status tracked in one place; everyone notified on change.
Ready-to-schedule flag, date locked, pre-op sequence starts.
Case marked complete; post-op instructions sent.
Pain scores daily, then weekly, monthly, six-monthly.
Stall alerts fire at every handoff. That's where the relay drops the baton, and where Patency watches.
Every patient in the practice's own partition. The board their staff works from.
Only the patients a practice authorizes. Access belongs to the rep, survives a territory change, and the practice can revoke it any time.
Patency rates, stall points, time per stage, volume by account. Never names. Everything leadership needs to run the field.
This is the design that keeps practices comfortable. Their administrators read the public site too. Corporate never holding patient identity is what lets them say yes.
Practices running Patency and the reps who serve them form the Patency network. Practices join through a four-minute drop-off audit and a free first year of membership. Membership shows them the gap; the platform closes it.
We're on the Patency network. That's why your practice qualifies for the network rate and why I can see your patients and help move them.
One price for every practice in every network. Never tied to which devices they use or how many.
Free, unlimited seats. Reps are never paid for enrollments.
A de-identified registry of every pathway across the network. The benchmark nobody else can build.
The reps who adopt first will out-earn the ones who don't. That's how adoption gets driven.
Today the field is managed on lagging indicators. This gives you leading ones. The question every quarter, “where are we?”, answered from a screen instead of a scramble.
Who's producing, and who needs a rep instead of another in-service.
Where cases die, by clinic and region.
Real stages behind it, not end-of-month gut feel.
Adoption by account in weeks, not quarters.
Identified candidates who reach a procedure. The one we put our name on.
Days from identification to completed case.
Monthly output per rep, same headcount.
Share of trained providers producing.
Predicted versus actual case volume.
Baseline captured in the first weeks and signed by both sides. Targets agreed before the start, not after.
Six months gives a real answer; ninety days would give a guess. No systems integration up front. That's a later decision, only if the numbers earn it.
BAAs with every vendor touching PHI. US data, encrypted, audit-logged.
Documentation and workflow assistance only. Never clinical decision-making.
One practice rate everywhere. Never tied to device choice or volume. Reps paid nothing for enrollment.
Rep access granted and revoked by the practice. Corporate views de-identified.
White-glove service your team uses, not software you have to staff. We do the setup, in the office, with the clinic.
Once to find them, and again in the case that never got booked. Patency exists to own that number with you, and to prove it over the next two quarters.
Schedule the Pilot conversationpatency.ai/medtech